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Implementation Consultant, Staff

Position Description

Find Your Forward at Fiserv, a FORTUNE? 500 company, and join the industry leader in financial services technology. With more than 23,000 associates around the world, we're pushing the boundaries of what's possible with deep expertise and a dedication to innovation.

At Fiserv, you'll find a collaborative environment that values partnership and flexibility. Our rare combination of expertise and innovative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

About our Business Unit: Bank Solutions delivers technology products and services for community, regional and large financial institutions, whether they process in-house or through an outsourced service center. This group is responsible for product management and development, service delivery and client support related to the Fiserv bank platforms ? Premier, Precision, Cleartouch and Signature. Each comprehensive suite helps clients improve customer service and streamline back-office operations by providing mission-critical banking functionality while also serving as a delivery channel for an array of other advanced, value-adding Fiserv solutions.

What does a great Implementation Consultant do?

The Technical Consultant plays a critical role in the success of new client implementations for Bank Solutions.  As Technical Consultant you will be responsible for the installation of new products or product updates, technical product training and client support throughout the implementation process.  

Essential Job Responsibilities:  

  • Perform remote and/or on-site software implementations, and provide follow-up product support for Fiserv?s clients via telephone, email, and web based contact channels.
  • Deliver professional and timely client communications regarding project updates, ongoing support items, and product implementation services.
  • Thoroughly track, organize and document all product implementation and support related activities.
  • Assist with creation and maintenance of Technical documentation (hardware / software requirements, end-user technical information, internal procedures, etc.) as needed.
  • Develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices
  • Perform other duties as assigned

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Basic Qualifications for Consideration:

  • Education:
    • Degree in Computer Science, Management Information Systems, Information Technology or related field
    • Equivalent work experience may be substituted
  • Minimum # years? experience required: 2+ years in customer facing projects, client support role, or IT service industry

  • Type of work experience required:
    • Experience with Microsoft Windows Workstation and Server operating systems, physical and virtual environments
    • Experience with peripheral deployments
    • Basic understanding of data communications and LAN/WAN
    • Previous customer service experience

Preferred Skills, Experience, and Education:

  • Experience
    • Ideal candidates possess strong analytical problem solving ability
    • Strong verbal and written communication skills (internal and client facing)
    • Excellent follow-up skills, attention to detail

Travel required: Ability and willingness to travel up to 20%, as needed

Fiserv is an Equal Opportunity Employer/Disability/Vet.


Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.



Company Description:

Going Up?  Today’s shifting demands require a partner who shares your goals with the proven expertise to help you reach them.  For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth.  With Fiserv, you have the power to go places.  The power within.  www.fiserv.com

 

Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services – online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.

 

Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.



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