Project and Portfolio Management Manager

Position Description

What does a great Project and Portfolio Management (PPM) Manager do?

This role has overall responsibility within Bank Solutions Professional Services for the Project and Portfolio Management system information, transformation, and governance. The PPM Manager supports project intake/creation, overall portfolio management, resource management, and capacity planning functions across the Professional Services functional groups.  This person is the application subject matter expert, business process expert, and provides guidance and support to all system users. 

Essential Duties and Responsibilities:

  • Establish/build the methodology, process, procedures, and framework that enable resource management and capacity planning (i.e., master scheduling)

  • Guide Professional Services teams on deployment of resource management and capacity planning methodologies

  • Guide and build maturity within the Professional Services structure related to utilization measurements and performance benchmarks

  • Primary contact for end user support, problem solving, use questions, and process documentation; ensures day-to-day PPM support is provided

  • Analyzes and prepares business requirement documents for PPM system enhancements, changes and transformations as they relate to Bank Solutions Professional Services

  • Liaises with Enterprise Technology Group for system upgrades, enhancements, data maintenance, and similar/related needs

  • Develops and modifies reports, metrics, and dashboards for users and management

  • Function as EPPM Enterprise Governance Board voting member for Bank Solutions. This requires active participation in Enterprise Governance meetings

  • Prepares training and documentation materials, and facilitates user training as required

  • Makes recommendations to management for improvements in methodology, business process, and PPM tool usage

  • Stays current on the latest industry technologies, trends and strategies

Basic qualifications for consideration:

  • Minimum of 5 years progressive PPM technical experience

  • Proven understanding of Project, Program and/or Portfolio Management

  • Advanced level computer experience in MS Office suite (i.e., Excel, Project, Visio, etc.)

  • Problem solving - ability to troubleshoot, review information and identify root cause, develop and evaluate options, then implement solutions

  • Demonstrated ability to communicate across all levels of the organization - clearly articulate ideas both verbally and in writing

  • Ability to explain technical concepts in non-technical language

  • Ability to work efficiently under pressure, accurately meet deadlines, present a professional demeanor, and work well independently

  • This position requires a Bachelor's degree in information technology, business, related field, or equivalent work experience. 

    Travel required:

  • Less than 15%

Preferred qualifications for consideration:

  • Advanced Clarity PPM experience is highly desired

  • Past/demonstrated experience in a master scheduling / resource management / capacity planning role (>300 resources)

  • PMP Certification

Who we are:

Fiserv is dedicated to providing financial accounting software that automates and streamlines day-to-day processing by reducing the effort required to perform financial accounting functions. Our clients include the finance leadership, financial and treasury accountants at leading US financial institutions.


Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

Company Description:

Going Up?  Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them.  For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth.  With Fiserv, you have the power to go places.  The power within.  www.fiserv.com


Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services €“ online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.


Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.

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