Business Process Analyst/Process Engineer

Position Description

The Business Process Analyst/Process Engineer will apply Lean/Six Sigma principles, project and program management techniques, and data analytics to drive a structured approach for process improvement projects. The Business Process Analyst/Process Engineer will collaborate with associates from across Fiserv to execute continuous improvement initiatives, using data analysis, Management by Fact, and the DMAIC framework.¬  Success is measured by removing waste, shortening cycle times, and meeting customer requirements.

What does a great Business Process Analyst/Process Engineer do?

  • Lead process improvement initiatives ranging from low effort exercises to large kaizen workshops which brings together multiple departments/organizations

  • Capture/map current state processes, evaluate performance using data analysis, and facilitate process improvement via the DMAIC framework

  • Using industry standards create/deploy control charts, histograms, SIPOC?s, and process maps along with many more Six Sigma tools

  • Drive timely and effective completion of Quality-related projects

  • Balance initiatives with professional judgment to accomplish difficult tasks though other people.¬  This may include running a sponsored program using matrixed resources.

  • Effectively communicate through written and oral reports to all levels


  • A high level of experience in managing situations and stakeholders

  • Proven thought and intellectual leadership skills

  • Successful experience in managing key stakeholder relationships

  • Ability to hold others accountable for delivering tasks within Quality projects

  • Excellent motivational/influencing skills with ability to achieve results

  • Effective time management skills

  • Ability to handle concurrent tasks with appropriate priority

  • Firm and strong personality

  • Advanced trouble shooting skills

  • Experience in Technical Writing

Basic qualifications for consideration

  • Bachelor?s degree or equivalent in related disciplines, such as Computer Science or another Science or Engineering discipline

  • ¬ 5+ years of experience in an IT function

  • Understanding of Six Sigma or Process Improvement concepts

  • Strong analytical capability

  • Experience leading Quality-related or Process Improvement projects or programs

  • Broad based foundation of IT knowledge

Preferred qualifications for consideration:

  • Six Sigma Green Belt Certification or higher

  • PMP certification or equivalent

  • Enterprise Program Management¬ and/or¬ Project Management

  • Experience driving the Standards and Governance

  • Process Mapping/Process Engineering/Organizational Change management ¬ 

  • Self-motivated individual with excellent interpersonal communication and influencing skills

  • An understanding of service delivery and customer care ideals

  • Excellent collaborative skills

  • Experience in leading small teams of highly technical motivated team members

  • Personal behaviors and values that nurture openness, honesty, trust, mutual respect and support from all team members in line with Service Excellence ideals

  • Excellent Customer interface/service skills

  • Ability to interface at various levels of organization to present process options, and provide guidance to the recommended option based on industry best practices, ROI and TCO dimensions

  • Deep commitment and responsiveness to business needs, constraints, and tight timelines, while also managing their expectations for realistic cost and timeliness for process definition work

  • Ability to balance between the ideal process and the business / customer needs ? short-term and long-term

  • Ability to identify, collect, and analyze business requirements

  • Aptitude to learn fast and adapt to new support processes

  • Ability to go through significant amounts of documentation and be able to retain the information

  • Demonstrated ability to work independently and complete assigned project responsibilities under limited supervision

Additional Skills/Knowledge:

  • In-depth knowledge of Fiserv and Fiserv business unit processes

  • Knowledge of IT industry processes

  • Process certification (Six Sigma, ITIL, COBIT or others)

  • Visio experience

  • Statistical analysis

  • Ability to build consensus

  • Microsoft Office suite (Excel, Visio)

  • Minitab or Quantum XL

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

Company Description:

Going Up?¬  Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them.¬  For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth.¬  With Fiserv, you have the power to go places.¬  The power within.¬  www.fiserv.com


Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services ‚€“ online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.


Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.

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