Director, Release Management

Position Description

What does a great Director Release Management do?

Responsible for execution and governance of Release Management processes across the Fiserv Enterprise. This person manages the release management teams that deliver these processes to ensure a consistent, collaborative and planned approach to reduce repeat incidents and influence defect management across the entire company.  Critical to that delivery, this person drives continuous improvement among technical and business focused leaders across engineering, operations, product development, project management, and product management disciplines.

Manage releases, system enhancements, and other strategic and tactical initiatives implemented during specified managed maintenance windows.  Works in partnership with all impacted functional areas including Business Units (Project Management, development and Software Quality), Engineering, Operations, Change Management and others as needed to ensure a successful start-up and completion of assigned releases.

  • Partners with leaders across the Enterprise to establish best practices, governance and enhancements to the processes and tools.

  • Gathers, measures, reports and provides strategic recommendations based on Problem Management metrics and KPI results.

  • Ensures adherence of process/service execution with regulatory and internal compliance controls to minimize company risk.

  • Communicates regularly with Fiserv stakeholders regarding changes, problem, and release management.

  • Promotes continuous improvement by conducting, documenting, and communicating lessons learned.

  • Collaborates with service and process managers to ensure consistency and standardization across processes and/or services throughout the organization.

  • Manages routines on the identification of gaps or deficiencies in new and existing processes, and services.

  • Advocates and drives compliance with ITSM policies and procedures across the enterprise.

  • Maintains a current knowledge of Fiserv services and technology solutions.

  • Manage all aspects of release management planning and execution of managed maintenance windows

  • Set and manage release support expectations ensuring all applicable groups are engaged in the release planning and execution

  • Create comprehensive deployment plans, including detailed timeline of changes, risks and mitigation plans, areas needs for validation and resources to execute validation.

  • Execution of deployment plan for managed maintenance window, ensuring issues are identified and resolved, working with Command Center personnel to identify and resolve incidents.

  • Coordinate with resources to identify and monitor issues, impact and dependencies for managed Maintenance Windows

  • Conduct post managed maintenance window support ensuring lessons learned and metrics are gathered and communicated

  • Promote continuous improvement by conducting, documenting, and communicating release lessons learned

  • On-site to support Managed Maintenance Windows, weekend work required

  • Requirements

Basic qualifications for consideration:

  • Bachelor?s Degree in Information Technology, Business or related discipline

  • Strong background in designing, deploying and running ITIL

  • Minimum 7 years work experience

  • Large Program or Project Management experience

  • Familiar with Release/Project Management practices

  • Strong communication skills

  • Ability to build relationships with other functional areas

  • Strong organization and time management skills: Operates independently with guidance

  • Strong with Microsoft Office applications (Word, Excel, PowerPoint)

  • Strong communication and presentation skills

  • Ability to lead a large organization

  • Ability to build relationships with and influence other functional areas

  • Strong organization and time management skills: Operates independently with minimal guidance

Who we are:

The Enterprise Technology Group (ETG) business unit (BU) is a dynamic and critical part of the Fiserv organization. ETG System Engineers build and operate the technology platforms and services used by Fiserv BUs to deliver high-quality solutions and services to the industry. These Fiserv products support the information management and electronic commerce systems for hundreds of thousands of clients worldwide, including banks, credit unions and thrifts, billers, mortgage lenders and leasing companies, brokerage and investment firms and other business clients.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

Company Description:

Going Up?  Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them.  For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth.  With Fiserv, you have the power to go places.  The power within.  www.fiserv.com


Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services €“ online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.


Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.

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