Director, Product Management, Credit Union Solutions

Position Description

What does a great Director, Product Management ? Credit Union Solutions do?

As the Director, Product Management you will ensure that Fiserv delivers competitive software solutions to Credit Unions, maximizes resources, and contributes in a predictable manner to the business results and strategic plan of the organization. Your role will lead all lifecycle management and product P&L responsibilities for a portfolio of Credit Union-focused solutions. This includes the coordination of market research, evaluation of technology trends, and translation of product strategy into a roadmap. In this leadership role you will investigate client issues and act as a liaison with Development and Account Management on the resolution of technical issues impacting clients. In addition, you will execute against key business success metrics, including financial targets, client experience metrics, etc.

As a Director, Product Management ? Credit Union Solutions, you can look forward to:

  • Developing a strategic vision and tactical product roadmaps.

  • Creating product and business requirements based on market analysis, business strategy and client needs in the aligned marketplace.

  • Finding opportunities; developing business plans, marketing strategy, pricing strategy, financial and transaction-based forecasts.

  • You work closely with Design, Product Delivery and Development to ensure requirements are interpreted correctly in detailed design specifications and in the construction of the product assigned. You consult with Product Marketing to develop launch plans, define marketing requirements and ensure key product collateral exists; i.e.: product guides, sales presentations, demo scripts, flash demos, feature comparisons, etc.

  • You validate and prioritize requirements including defining benefits and impacts of releases across the organization and for clients and sets and achieves subscriber, transactions, quality, revenue and profitability goals.

  • You will lead partnerships with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal, etc. to ensure portfolio and business success.

  • Ensure the continuous improvement of the professional product management function, through investment in the people, process, technology, and measurement surrounding this function.

  • Performs other duties as required.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.


Are you passionate about technology and how it is transforming the financial industry? Do you have a strong background in delivering outstanding value for clients through leading technology and targeted innovation? Are you able to expertly lead both roadmap execution and business success? If so, the Director, Product Management with Credit Union Solutions is an excellent opportunity for you.


  • Bachelor's degree in Computer Science or a related field required

  • 10+ years of experience in Product Management.

  • Shown success in effectively leading products through key stages of the lifecycle.

  • Strong working knowledge of business financial practices, accounting and business case development, and ability to handle a P&L.


The successful Director, Product Management will:

  • Demonstrate knowledge and proficiency in product management standards and practices (Agile, Scrum, Pragmatic Marketing) with particular appreciation for the end-to-end product management discipline.

  • Understand client needs and translate them into innovative product plans.

  • Effectively work with other organizational units and lead through influence.


  • Validated ability to understand complex business and technical concepts and make balanced judgements when faced with trade-offs.

  • Proficiency in completing tactical activities.

  • Strong analytical skills and able to build consensus.

  • Strong communication and presentation skills with the skills to interact at all levels of the organization and at all levels with clients from C-level to technical and operation levels.

  • Solid thought leadership and influencing others through collaborative efforts.

  • You can quickly establish credibility and rapport with a broad set of constituencies.

  • Strong interpersonal skills and the ability to work with all levels of management.

  • Strong results orientation with demonstrated track record of success.

  • A high degree of adaptability/flexibility.

  • You excel in a dynamic, fast-paced environment.


  • Domestic travel as needed, up to 20% of the time


  • MBA preferred

  • Experience working in the Banking or Credit Union industry is preferred

  • Product expertise with account processing solutions is a plus.


Credit Union Solutions at Fiserv provides integrated account processing solutions for more than one-third of the credit union marketplace, building an innovative foundation for growth, as well as the technology needed to drive efficiency and deliver superior member service in a changing marketplace.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

Company Description:

Going Up?  Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them.  For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth.  With Fiserv, you have the power to go places.  The power within.  www.fiserv.com


Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services €“ online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.


Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.

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