Director, Communications - Electronic Payments

Position Description

What does a great Director, Communications for our Electronic Payments division do?

You will be a critical member of the Leadership Team responsible for providing strategic communication leadership and delivery for Digital Channels, Electronic Payments and Customer Solutions organizations. You will lead a small team of communication professionals who support client incident communication for the EPayments and Digital Channels BUs, product communication for the EPayments BU, division communication for EPayments and functional communication for Customer Solutions.

In this role, you can look forward to these essential responsibilities:

  • Work closely with corporate branding and communication on division level activities on behalf of the EPayments Senior Leadership Team for roadshows and monthly town halls.

  • Learn technical protocols around incidents inclusive of alerting, on-call routines, initial notifications, final restoration and root cause communications.

  • Understand related tools for all aspects of incidents at the corporate and division level.

  • Gain alignment and comprehension of branding standards, and protocol through a relational connection with corporate branding.

  • Assess current talent and make quick decisions on what is needed and take associated actions to build the talent reflective of the expected roles.

You?re the kind of person who:

  • Has strong technical communication experience with interpreting issues related to products and translating it into clear, concise client updates.

  • Has strong product communication experience relating to product releases.

  • Demonstrate experience working with corporate communications to ensure alignment with branding, messaging and delivery of content for divisional and functional audiences.

  • Demonstrates experience building and developing communication teams aligned with this role.

Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving the movement of money forward?

You can ?Find Your Forward" as part of our team at Fiserv, a FORTUNE? 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we?re pushing the boundaries of what?s possible in financial services with deep expertise and a dedication to innovation.

"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer

It is an excellent time to join Fiserv and take on a rewarding and meaningful role that helps to drive significant change in a rapidly evolving and growing organization. At Fiserv, you'll find a collaborative environment that values partnership and flexibility. Our rare combination of expertise and creative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We're helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Basic qualifications for consideration:

  • Bachelor?s Degree

  • Minimum of 10 years significant hands-on experience leading strategic communication and delivery functions

  • Minimum of 5 years demonstrated success in people management and talent development

  • Proven success in collaborating and driving improvement with senior level leadership in matrixed environment

  • Technical acumen and ability to understand product capabilities

  • Ability to travel up to 30%

Preferred qualifications for consideration:

  • Experience in the financial industry

Who we are:

Electronic Payments provides solutions to the financial services industry for electronic billing and payments, online banking and mobile banking, online funds transfer, person-to-person payments, business-to-consumer payments and personal financial account aggregation services. Our award-winning solutions are developed based on extensive user testing and are offered in multiple delivery models to serve more than 3,500 financial institutions from community banks to credit unions to the largest U.S. banks.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

Company Description:

Going Up?  Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them.  For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth.  With Fiserv, you have the power to go places.  The power within.  www.fiserv.com


Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services €“ online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.


Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.

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