Project Manager, Staff

Position Description

Project Manager, Staff

Location: Alpharetta, GA

Find Your Forward at Fiserv, a Fortune? 500 company, and join the industry leader in financial services technology. You?ll find a reciprocal environment that values collaboration and flexibility. Our rare combination of expertise and creative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide.

What does an exceptional Project Manager do?

This Project Manager, Professional position will support the FRMS Security, Risk, and Compliance team by exercising creativity, flexibility, self-motivation and organization to efficiently drive security projects and related work efforts to successful closure. This position will partner with key business stakeholders typically within a single business unit, but usually across multiple functional areas, and who are globally dispersed.

Essential Job Responsibilities:¬ 

Act as a responsible, articulate, motivated, and organized Project Manager who can quickly identify vulnerabilities and obstacles, and then create innovative solutions to drive success. Ensure success criteria are defined upfront to promote a shared vision and actively manage to expect project outcomes. Proactively communicate project progress on an on-going basis endorsing transparency throughout project lifecycle. Provide leadership and key stakeholders with the information and venues to make effective, timely decisions.

  • Provide a holistic view of the FRMS Security, Risk, and Compliance (SRC) audit statuses and activities including, but not limited to: track and manage various audit engagements from start through remediation, if necessary to close.

  • Track security exception submissions and statuses through to approval for both initial submissions and exception renewals.

  • Maintain the FRMS SRC SharePoint site; coordinate with technical resources to add/edit SharePoint workflows used within the various Risk and Compliance processes.

  • Manage, track, and facilitate regular cadenced and other security, risk, compliance, audit projects that come up throughout the year.

  • Partner with the client, client partner, account managers, service manager and other key stakeholders to determine program/project objectives and critical success factors.

  • Ensure success criteria are defined upfront to promote alignment and actively manage to expected program outcomes providing predictable, consistent, and successful program delivery.

  • Keep all stakeholders (internal & external) engaged in the program/project, aligned on expected outcomes and informed about what is occurring throughout program/project.

  • Proactively communicate the program?s progress on an on-going basis, ensuring transparency throughout program/project lifecycle.

  • Be able to self-motivate with decisive actions operating under general supervision with substantial latitude for independent actions and/or decisions Ensure predictable, consistent, and successful project delivery Manage third party relationships involved in the overall implementation project to include scheduling activities, maintaining budget control and insuring deliverables are properly defined and completed on schedule.

  • Communicate all changes to schedule and scope on a timely basis Prepare and conduct informal and formal presentations¬ 

  • Display strong understanding of the organization's business strategies and apply knowledge to all project activities Build and strengthen business partnerships with all functional areas and manage stakeholder expectations.

  • Oversee FRMS SRC requests and assignments for each sprint, acting as Scrum Master, including, but not limited to: Facilitate sprint planning meetings, daily scrum meetings, etc.

  • Ensure that committed work is completed on time.¬ 

  • New requests/priorities are added to the backlog, and any required re-prioritization of activities is completed Monitoring defined intake mechanisms to ensure proper tracking and assignment.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:


  • Bachelor's degree is required. Will consider equivalent experience in Project Management or Financial Service Operations Project Management in lieu of degree.

Basic Qualifications:

  • 3+ years of professional experience as a Project Manager or equivalent position responsible for defining and managing project scope, timelines, profitability, and effective delivery of solutions.

  • 3+ years of experience working with Project Management tools such as MS Project.

  • Confirmed experience in full lifecycle project management processes and methodologies.

  • Experience in driving small to medium size projects within a matrixed organization environment.

  • Hands-on experience working with external clients during project delivery and system training.

  • Technically competent with various software programs including, but not limited to MS Office (Word, Excel, PowerPoint, Visio, SharePoint); ServiceNow

  • Excellent verbal and written communications.

Preferred Qualifications:

  • Master?s Degree or industry certification.¬ 

  • PMP (Project Management Professional), Agile Scrum Certification, PMI, or equivalent.

  • Experience in Financial industry and/or Retail Manufacturing.

  • Experience in ITIL, Lean, or Six Sigma.

  • Experience interacting successfully with C-Level leaders.

Travel: Occasional ¬ 

About our Business FRMS - Fiserv?s Financial & Risk Management Solutions business

Fiserv?s Financial & Risk Management Solutions business (FRMS) helps financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services.

Fiserv is an equal opportunity employer/disability/vet

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

Company Description:

Going Up?¬  Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them.¬  For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth.¬  With Fiserv, you have the power to go places.¬  The power within.¬  www.fiserv.com


Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services ‚€“ online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.


Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.

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