Manager PMO Governance and Training

Position Description

Considering a career change?¬  Consider Fiserv, one of the World?s Most Admired Companies, as recognized by Fortune? magazine.

You may not recognize our name, but chances are you?ve used one of our products!¬ ¬  If you?ve ever checked your account balance on your mobile phone or paid your bills online ? if you interact with a financial institution at all ? you?re likely more familiar with Fiserv than you realize.

Fiserv?s Enterprise Technology Group (ETG) has a new and exciting Manager PMO Governance and Training opportunity where you?ll lead our training and process team to deliver a best in class project and program framework.

What does¬ a great Manager PMO Governance and Training do?

  • Responsible for establishing, refining and enforcing governance processes, policies and reporting related to governance and oversight of the ETG portfolio of projects/programs

  • Optimize core business processes, introduce innovative ideas, and foster operational excellence across the organization.

  • Lead the PMO steering committee responsible for cross-collaboration and alignment of standards and frameworks across ETG.¬  Includes partnering with other key stakeholders such as engineering, ops readiness, and data center resources to ensure alignment with changes to the PMO standards.

  • Develops annual ETG PMO strategy and roadmap¬  for PMO development and maturity for all ETG PMOs, including Professional Services, PA&E, Corporate IT, DCO and STO

  • Oversight of training for new and existing PMO resources on project quality methodology, process and tools

  • Oversight of training for ITIL processes, including ServicePoint and other ETG training requests as needed

  • Ensure alignment standards for project, program and portfolio management frameworks

  • Mentors and coaches project directors on quality compliance

  • Responsible for a knowledge repository of best in class documents and lessons learned

  • Recommends process enhancements to improve the overall project management organizational maturity.

  • Enhances project delivery processes to maintain alignment with changing business needs

  • Responsible for enhancing the project delivery processes to ensure compliance with the ETG processes

  • Establishes mechanisms to ensure on-going quality control of projects

  • Collaborates and serves as liaison across multiple ETG and Fiserv organizations within the organization for policy development

  • Responsible for¬ enhancing and maintaining project templates¬ and other shared documents

  • Leads efforts to enhance the reporting capabilities in project delivery processes for improved metrics, efficient reporting

Required Qualifications:

  • High School/GED diploma and 9+ years of relevant work experience

  • 2+ years in a direct staff management role

  • 7+¬ years of previous project management, program management and/or consulting experience

  • Ability to travel up to 15%

Preferred Qualifications:

  • Bachelor's of Science in Information Technology, Management Information or related disciple

  • Project Management Professional (PMP) certification

  • Six Sigma Yellow or Green Belt Certification

  • Program or Portfolio Management certification

  • Extensive experience in meeting planning, facilitation and public speaking

  • Experience in banking, financial services, and/or software industries desired

  • Expert understanding of the Project, Program and Portfolio Management processes and methodologies

  • Demonstrates the ability to influence leaders and cross functional peers

  • Excellent oral and written communication skills

  • Strong organizational skills

  • Ability to handle conflict management

  • Ability to handle multiple-tasks and meet deadlines

  • Knowledge of project management tools such as PPM/Clarity

  • Ability to work efficiently and productively with minimal direction or guidance

  • Capable of exercising discretion and independent judgment

  • MS Office skills especially Word, Visio, MS-Project and Excel

Possesses the following key skills/ behaviors:

  • Talent Management

    • Ability to select and develop resources with high potential talent, possessing key attributes that drive effectiveness

  • Capability Development

    • Ability to drive adoption of a project/ program management capability, increasing overall maturity and ultimately improving predictability of project/program outcomes

  • Execution Oversight

    • Oversee diverse portfolio of project/programs¬  to ensure consistency and accuracy in the execution of project/program outcomes

  • Strategic Outlook

    • Ability to cast project/ program management vision in the context of the broader business context, translating vision into reality

  • Stakeholder Partnership

    • Excels in acquiring support for decisions and actions that span business areas and external parties

    • Ability to build and maintain a network of alliances inside and outside the organization, and uses the network to achieve goals

    • Continually seeks opportunities to increase customer satisfaction and deepen client relationships

  • Judgment

    • Uses appropriate strategies to achieve objectives- considering the situation, issues and persons involved. Reaches sound decisions and takes wise course of action.

  • Learning Agility

    • Recognizes the environment in which one functions may be constantly changing and adapts his/her own approach and behavior accordingly.¬  Ability and willingness to learn from experience, applying learnings to perform successfully under new situations.

  • Business Acumen¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ 

    • Knows how the business works.¬  Knowledgeable on business operations, practices, policies and procedures relevant to his/her current role.¬  Demonstrates an understanding of the Fiserv products, the meaning and implications of key business indicators and critical business issues.

Business Description:

ETG is a critical part of the Fiserv organization, responsible for architecting, building and supporting the technology platforms and services used by our clients.¬  In this role, you?ll be part of the team responsible for the overall processes and methodologies employed to deliver ETG?s programs and projects consistently, predictively and with high quality outcomes.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

Company Description:

Going Up?¬  Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them.¬  For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth.¬  With Fiserv, you have the power to go places.¬  The power within.¬  www.fiserv.com


Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services ‚€“ online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.


Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.

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