Enterprise Program Manager

Position Description

What does an exceptional Enterprise Program Manager do? 

In this position you will be responsible for aligning the delivery organization to the sales proposal and ensuring Fiserv?s ability to deliver the solution on large, bundled, engagements or a portfolio of projects for a specific client. Large, bundled programs are defined as multiple product implementations crossing multiple business areas combined with software development, systems integration and data conversion and/or custom product development. You will play a critical leadership role and serve as a critical issue escalation point internally and externally. In addition, you are the executive level communicator with the Client throughout the program lifecycle.

As an Enterprise Program Manager, you can look forward to: 

Sharing your Leadership, vision, strategy and oversight of the execution of plans to ensure successful delivery against the overall roadmap. This position will give you the opportunity to exercise a wide variety of skills and experiences as this role blends program management, relationship management, and process improvement/organizational change skills into a delivery executive that is empowered to deliver on the promise of One Fiserv.

Essential Job Responsibilities: 

  • Formulates, gains alignment, and executes on program approach, end state vision and roadmap for the program.

  • Builds and cultivates a high performance matrix Fiserv team ensuring predictable, consistent, and successful program delivery through direct management and overall coordination of all related projects and tracks of work.

  • Builds and develops client relationships and seen as a single point of contact for issue resolution during implementation to build reference able clients. Develops and maintains strong working relationships and strategic partnerships with external (e.g. primary interface with the client program leadership) and internal key stakeholders/customers across groups and/or business units to improve effectiveness and influence.

  • Aligns the sales proposal, client expectations, Legal (Contract), Finance (Billing), and scope to ensure the solution is effectively understood by all parties in terms of the solution to be delivered.

  • Ensures a holistic view by coordinating with and monitoring all impacted business processes to support the transition from sales to delivery and from delivery to operational support.

  • Ensures consistent program delivery by establishing joint agreement of the foundational Engagement Control components.

  • Performs ongoing review of program status; identifies risks. Documents program progress including implementation, timelines, issues, risks, and successes to maintain program course. Assesses results and implements risk mitigation solutions as appropriate.

  • Determines, in collaboration with the various areas, the delivery roadmap, staffing plan, roles, skills, and allocation of the delivery team. Figures out if additional staffing is needed for meeting targeted program timelines and maintaining a program timeline with milestones. Communicates program information and status to the executives and partners, and provides engagement oversight of the program related projects and tracks of work. 

Basic qualifications for consideration:

  • High School Diploma/GED required. Bachelor?s Degree in business highly preferred or equivalent work experience in lieu of degree.

  • Minimum of 7+ years of senior project management experience with at least 3 years of program management experience delivering multiple product implementations crossing multiple businesses.

  • Experience in client facing consulting / professional services role.

  • Experience in custom software product development, systems integration, and/or software implementation services. Experience in driving large scale change efforts. 

  • Professional written and verbal communication skills, including expressing ideas clearly and logically to all levels within the organization; the ability to communication technical concepts to non-technical customers in a clear manner; and the ability to get along with senior and executive level management.

  • Proven ability to build positive relationships and strategic partnerships with external and internal key stakeholders/customers across diverse groups.

  • Proven ability to work in a fast paced, high touch, client focused environment.

  • Excellent planning and organization skills with the ability to manage and prioritize multiple tasks.

  • Excellent negotiation, conflict, and judgment skills to balance Fiserv and Client goals to ensure overall objectives are met.

Preferred Qualifications: 

  • Project Management Professional (PMP) certification preferred.

  • Experience in banking, financial services, and/or software industries desired.

  • Six Sigma training desired.

  • Fiserv experience a plus.

Travel Required:

  • 50% to client site, incremental for internal meetings as needed.

Who we are: Find Your Forward at Fiserv, a FORTUNE? 500 company, and join the industry leader in financial services technology. With more than 22,000 associates around the world, we?re pushing the boundaries of what?s possible with deep expertise and a dedication to innovation. 

At Fiserv, you?ll find a collaborative environment that values partnership and flexibility. Our rare combination of expertise and creative spirit helps us deliver the most comprehensive financial solutions to banks and businesses worldwide. We?re helping more businesses move money faster and more easily than ever before. Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

Company Description:

Going Up?  Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them.  For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth.  With Fiserv, you have the power to go places.  The power within.  www.fiserv.com


Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services €“ online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.


Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.

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