Engagement Director

Position Description

What does a great Engagement Director do?

You will align the delivery organization to the sales process and ensure our ability to deliver throughout the entire implementation life cycle on either large, complex, engagements(in excess of $10M) or a set of projects for a specific client.

This role will give you the opportunity to exercise your program management knowledge, your experience with large multi-product implementations and software development, relationship management, consulting and process improvement/organizational change, which empowers you as a leader to deliver on the promise of One Fiserv. You'll formulate, gain alignment, and execute on program approach, end state vision and roadmap for the program.

  • Build and foster client relationships as a single point of contact during implementation to build referenceable clients.

  • Align the sales proposal, client expectations, Contract, Finance, and scope to ensure the solution is effectively understood by all parties.

  • Support the transition from sales to delivery and from delivery to operational support.

  • Establish mechanisms to set expectations and ensure on-going control of the program Governance, Communication Plan; and Project/Program Management.

  • Champion the Enterprise Solution Delivery (ESD) process and the effective utilization of standard methodologies in the field through coaching and mentoring to ensure methodology and approach are consistently implemented across the business. Additionally, provide recommended improvements.

Basic qualifications for consideration:

  • Bachelor?s Degree in business

  • 7+ years leading large-scale delivery programs including development and integration.

  • 12 years of project management experience with at least 5 years of program management experience delivering large complex programs (portfolio of projects) with multiple project tracks.

  • 5 years of experience in custom software product development, systems integration, and/or software implementation services.

  • 5+ years of client facing consulting / professional services experience.

  • 5+ years of experience with a distributed team environment; matrix management of cross-functional processes and teams.

  • Expertise with MS Visio and Project Management tools.

  • Excellent consulting, client relationship and presentation skills, written and verbal, the ability to communicate technical concepts to non-technical customers in a clear manner.

  • Proven ability to build strong relationships and strategic partnerships with external and internal key stakeholders/customers across diverse groups.

  • Proven flexibility and the ability to deal with ambiguity

Travel Required:

  • 50% to client site, incremental for internal meetings as needed.

Preferred Qualifications:

  • Master?s Degree preferred.

  • Project Management Professional (PMP) certification

  • Information Technology Infrastructure Library (ITIL) awareness.

  • Experience in banking, financial services, and/or software industries desired.

  • Six Sigma training

  • Fiserv experience a plus.

  • Process management/improvement in the area of solution/implementation delivery methodologies

Fiserv is an Equal Opportunity Employer/disability/vet

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

Company Description:

Going Up?  Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them.  For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth.  With Fiserv, you have the power to go places.  The power within.  www.fiserv.com


Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services €“ online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.


Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.

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