Manager, Vendor Relations

Position Description

What does a great Manager, Vendor Management do?

You will partner with business and technology teams across Fiserv to manage the vendor relationships within the Fraud and Financial Crimes Solutions business. You will focus on extracting maximum value from a contractual agreement impacting both governance and relationship building, all the while managing the associated risks. You will perform as the functional bridge amongst the external vendors and internal stakeholders.

As a Manager, Vendor Management you can look forward to:

  • Driving operational and cultural change efforts that may impact intra-department processes

  • Contributing to long range planning and annual operating plan strategic discussions

  • Collaborating with areas of designated organizations to ensure vendor partners are effectively managed and contracts are fully leveraged.

  • Responsibility for key Fiserv BU-2-BU (business unit to business unit) relationships

  • Responsibility for Contract Management/Consolidation which includes consolidating smaller vendors into our ELA?s, finding opportunities to leverage ELA?s, redirecting tooling to ELA?s, work with procurement to maximize ELA?s purchases related to comparable products, etc.

  • Using judgment to evaluate if every renewal is still needed and determine if we should take business risk vs. gain, etc

  • Understanding the lifecycle of enterprise applications and understands different development processes SLA. Participating in the review of open issues to identify trends and making recommendations for future enhancements of vendor releases.

  • Managing the evaluation, selection, transition and monitoring of contractual agreements for vendors within their designated organizations.

  • Acting upon gathered performance data and provides periodic feedback to vendors to ensure quality.

  • Assisting in establishing SLA and metrics scorecard including quality measurements.

  • Monitoring results against goals via vendor scorecard; proactively reviewing scorecards to preempt dissatisfaction.

  • Planning and conducting formal periodic performance reviews with each vendor, as applicable.

  • Compiling and analyzing trends that affect budgetary needs.

  • Regularly reviewing and evaluating internal and external Service Level Agreements to identify areas of improvement relating to agreements and contracts

  • Providing escalation point to resolve contractual issues. Ensures all vendor relationships are current and documented in Fiserv?s vendorNET application. Process Development Develops processes by which vendors are evaluated and selected in accordance with company guidelines and best practices.

  • Ensuring that each vendor meets the Fiserv criteria, according to established guidelines (documentation, quality, business practices, ethics, availability of staff, etc.).

  • Providing input as needed for budgeting and assisting in assembling budget justification materials.

  • Communicating monthly, quarterly, and annual vendor spend to the organization.

  • Working collaboratively with the organization?s Finance group in reviewing purchase orders and payments as needed.

  • Attending vendor sponsored conferences and events to understand vendor strategy and market trends.

  • Performing industry analysis for emerging technologies, user groups, etc

  • Participating in Fiserv?s strategic direction/initiatives and ensuring programs are in alignment.

  • Working with functional owners to identify potential areas of improvement and support to explore expansion across new business lines

  • Creating synergy across the organization?s vendor relationships. Creating successful relationships with vendor contacts at all levels of the organization. Maintaining vendor calendar of renewals, upgrades, etc.

  • Coordinating all vendor management tasks inclusive of working with external vendors and internal employees

  • Ensuring to track, measure, report, and evaluate vendor performance

  • Ensuring enterprise wide need for due diligence, risk assessment, continuing vendor monitoring are being accomplished

  • Troubleshooting all vendor problems and present to management as required

  • Stimulating steady process enhancement to present increasing operational efficiency in entire business partner process

You?re the kind of person who:

You are passionate about the opportunity to lead enterprise vendor management within a large financial services technology environment. You have the ability to build structure in a dynamic and growing environment. You have displayed thought leadership and can influence others through collaborative efforts.

Basic qualifications for consideration:

  • Bachelor?s degree

  • Minimum 5 years of vendor management experience

  • Experience in the financial services, healthcare, insurance or software industry

  • Demonstrated understanding of vendor management concepts and implementation techniques, including contract negotiation and vendor performance monitoring

  • Current knowledge of industry technical standards and alternatives.

  • Strong experience completing vendor evaluations and preparing RFPs

  • Strong analytical skills and experience in vendor pricing methods e.g., rate cards and pricing methodologies

  • Proven leadership skills and business acumen

  • Solid experience in process improvement and change management

  • Ability to create structure in a fast moving and growing environment

  • Solid thought leadership and ability to influence others through collaborative efforts

  • Proven ability to understand complex business and technical concepts and the ability to make balanced judgments when faced with trade-offs

  • Ability to travel up to 15% within the United States

Preferred qualifications for consideration:

  • Master?s degree a plus

Who we are:

Financial & Risk Management Solutions business (FRMS) helps financial institutions optimize their use of and return on capital by making risk actionable and transparent within their organizations. Solutions are offered in multiple delivery modes including software products, customer-funded development, alliance services, consulting, ASP and hosted services. Key areas include:

  • Financial performance management solutions for budgeting and planning, financial accounting, and funds transfer pricing and profitability

  • Financial risk management solutions for credit, market and liquidity risk as well as asset/liability management

  • Financial crime risk management solutions for fraud and money laundering detection and mitigation

  • Financial control solutions for reconciliation, exception management and account certification

  • Solutions for ACH, treasury management, check capture, case management and resolution, float management, and enterprise content management (ECM)

  • Consulting services through the Payments Performance Management team.

Fiserv is an Equal Opportunity Employer/Disability/Vet.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

Company Description:

Going Up?  Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them.  For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth.  With Fiserv, you have the power to go places.  The power within.  www.fiserv.com


Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services €“ online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.


Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.