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Specialist, Supplier Performance Management

Position Description

What does a great Supplier Performance Management (SPM) Specialist do?


We are seeking a Specialist, Supplier Performance Management in our Alpharetta office.


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If you?re the kind of person who is self-motivated, autonomous, intellectually curious and analytical, this role may be just what you?re looking for.¬  With Fiserv, you can grow professionally and personally in an environment where intelligence, innovation, and leadership are valued and rewarded. Fiserv holds true to two essential principles: the client comes first, and people make the difference. Fiserv invites you to join us in building on those principles to lead our clients and our company to success.¬ 


The SPM Specialist drives supplier relationship improvement through data analysis, cross-functional collaboration, and project support.¬  The SPM Specialist is responsible for building and maintaining effective internal client relationships by relating to and gaining confidence of key internal stakeholders. ¬ ¬ 


You?ll work with those stakeholders and their suppliers across the organization to run supplier scorecards and develop, maintain, and continuously improve the supplier performance rating system. Ultimately, an effective supplier scorecard process has a direct positive impact on customer engagement and retention


Specific duties and responsibilities include:



  • Drive supplier relationship improvement through data analysis, cross-functional collaboration, and project support.

  • Maintain effective internal client relationship management.

  • Run periodic supplier scorecards

  • Support the objectives and operating plans for introduction and ongoing management of new and existing scorecards

  • Provide regular status updates of scorecards to the SPM Manager

  • Support the development of supplier-specific performance criteria through interaction with business stakeholders

  • Collect and analyze metrics data from internal stakeholders and third parties¬ ¬ 

  • Work with management to develop, maintain, and continuously improve data collection process, data analysis and results presentation

  • Attend executive briefings as required


Basic Qualifications for Consideration:



  • Bachelor's Degree in Business Administration, Finance, or Economics

  • Strong analytical and problem-solving skills.

  • ¬ Ability to build and maintain excellent working relationships throughout the organization. Business analysis skills to enable efficient, accurate and objective decision making

  • Excellent communication skills, including strong written and verbal communications, group presentation skills

  • Advanced skills in MS Office, particularly Excel and PowerPoint


Preferred Skills, Experience, and Education:



  • 3 years? experience in Supplier/Vendor management experience with a technology focus

  • Job related experience in financial services and related technology a plus


Travel required: Little, if any travel required


Who We Are: Supplier Performance Management (SPM) is a group within Fiserv?s Enterprise Sourcing Services organization.¬  Our three primary responsibilities are:


Supplier scorecards- We work with internal sourcing managers, business unit vendor managers and other stakeholders to identify specific supplier performance metrics to measure and monitor via a periodic.¬  Supplier input and ongoing participation in the process is encouraged Supplier Spend Analysis- We gather, categorize and analyze supplier spend data.¬  The data is used in a variety of ways. Including sourcing project opportunity identification and compliance monitoring.¬  Supplier management compliance monitoring- We utilize the capabilities of the supplier information management system to monitor and report on business unit compliance with the Supplier Management policy


Fiserv is an Equal Opportunit


Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.



Company Description:

Going Up?¬  Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them.¬  For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth.¬  With Fiserv, you have the power to go places.¬  The power within.¬  www.fiserv.com


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Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services ‚€“ online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.


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Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.




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