Business Systems Analyst, Senior

Position Description

About the Role:¬ ¬ A Senior Business Systems Analyst at Fiserv plays a key role in defining business needs and functional solutions for Fiserv?s award-winning suite of online banking products. By applying your personal expertise and group facilitation skills to identify, interpret, and define business needs and features, you will be supporting the process to visualize, document, and communicate functional product solutions that impact the daily lives of millions of online banking users. As a Senior BSA you can demonstrate your ability to function independently and be fully responsible for the complete execution of all BSA activities and deliverables for software development projects end-to-end. You will also be provided the opportunity to move Fiserv into the future by mentoring junior BSAs, as well as work with a wide range of smart and dedicated BSA?s in a Community of Practice across the globe. There¬ will be¬ growth opportunities for you as well, as Fiserv provides both management and technical growth paths beyond Senior BSA.

About our Business: Fiserv?s Digital Channels business unit develops software solutions that allow banks and credit unions to provide online banking to their customers. Our solutions support online banking on desktop computers, laptops, tablets, and smartphones with a user interface that automatically adapts to each device. In addition to standard banking capabilities, we provide many cutting-edge features, including multi-factor authentication, remote deposit capture, merchant funded offers, and targeted marketing campaigns.

Essential Job Responsibilities:¬ ¬ 

  • Quickly learn complex product systems, services, structures, architecture and features, in order to become a subject matter expert

  • Work within a SAFe Agile Framework as a member of product-line Core Product Teams and Delivery Teams

  • Participate as a member of the Core Product Team member to collectively plan and drive product releases. Drive Feature Exploration and Release Planning exercises.

  • Participate as a member of Delivery Teams to supply functional and non-functional requirements, manage a prioritized backlog of feature and user stories (as delegated from the Product Owner), and managing/facilitating various sprint ceremonies

  • Identify stakeholders and facilitate discussions or workshops with the purpose of eliciting and understanding stakeholder needs, requirements, and priorities

  • Document the work items completely and unambiguously, satisfying the needs of development, quality assurance, technical communicators, and other internal customers and stakeholders

  • Explore and experiment with different approaches to improve processes and situations

  • Actively strive to provide the highest quality products and services which meet the needs and requirements of your clients

  • Provide support and guidance to other members of the team and demonstrate willingness to share talent for the good of the organization

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:


  • Bachelor?s Degree in Information Technology and/or related field

Job Related Experience

  • Minimum of 5 years in a Business Analyst or Business Systems Analyst role

  • Working knowledge of delivering software product¬ in an Agile/Scrum environment

  • Experience managing a backlog of¬ features and¬ user stories encompassing functional and non-functional requirements

  • Demonstrated ability to lead a project team through requirements development and release planning processes

  • Financial service industry experience

  • Hands on technical experience with web services and complex system integrations

Additional Skills/Knowledge:

  • Demonstrated ability to lead and mentor others in the BSA role

  • Demonstrated strong skills in analysis, organization, meeting facilitation, writing, editing, communications, and decision-making

  • Ability to advocate the BSA function in the absence of a peer or local based Manager

  • Familiarity with online banking/electronic commerce field

  • Past experience as a developer would be beneficial

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

Company Description:

Going Up?¬  Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them.¬  For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth.¬  With Fiserv, you have the power to go places.¬  The power within.¬  www.fiserv.com


Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services ‚€“ online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.


Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.

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